---
title: "CHIRPS Troubleshooting: How to Correct Invalid or Missing Benefit ID"
description: Learn how to update or correct Missing or Invalid Benefit IDs.
---

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1. [The Welld Health Support Center](https://support.welldhealth.com/)
2. [Check-in Reimbursement Programs (CHIRPs)](https://support.welldhealth.com/check-in-reimbursement-programs-chirps)
3. [CHIRPS Troubleshooting](https://support.welldhealth.com/check-in-reimbursement-programs-chirps#chirps-troubleshooting)

# CHIRPS Troubleshooting: How to Correct Invalid or Missing Benefit ID

#### **Invalid or Missing Benefit ID:** What Happened? This member is in the system but with a Missing or Invalid Benefit ID. There may have been an error during the validity check, bad data was imported or the member may have been manually enrolled. 

**How to correct: **

- Click on a member name to open the profile for that person. 
- Click the **Program** link at the bottom of the profile. 

     ![](https://support.welldhealth.com/hs-fs/hubfs/image-png-Aug-26-2025-05-18-15-0105-PM.png?width=193&height=227&name=image-png-Aug-26-2025-05-18-15-0105-PM.png)

- Enter the member’s new or updated Benefit ID and then click **CONNECT RENEW ACTIVE/ONE PASS** button (or applicable payer).

      ![](https://support.welldhealth.com/hs-fs/hubfs/image-png-Aug-26-2025-05-18-29-6667-PM.png?width=330&height=192&name=image-png-Aug-26-2025-05-18-29-6667-PM.png)

- Confirm the ID is now showing as Status: valid

     ![](https://support.welldhealth.com/hs-fs/hubfs/image-png-Sep-05-2025-04-55-06-6600-PM.png?width=457&height=201&name=image-png-Sep-05-2025-04-55-06-6600-PM.png)

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