Invalid or Missing Benefit ID: What Happened? This member is in the system but with a Missing or Invalid Benefit ID. There may have been an error during the validity check, bad data was imported or the member may have been manually enrolled.
How to correct:
- Click on a member name to open the profile for that person.
- Click the Program link at the bottom of the profile.
- Enter the member’s new or updated Benefit ID and then click CONNECT RENEW ACTIVE/ONE PASS button (or applicable payer).
- Confirm the ID is now showing as Status: valid
