---
title: Getting Started / The Basics | The Welld Health Support Center
description: What you need to know to login and navigate the Welld platform as a Staff member.
---

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1. [The Welld Health Support Center](https://support.welldhealth.com/)
2. [Getting Started / The Basics](https://support.welldhealth.com/getting-started-the-basics)

# Getting Started / The Basics

 What you need to know to login and navigate the Welld platform as a Staff member.

## Getting into Welld

- [How can I troubleshoot access to Welld when my organization uses 2FA?](https://support.welldhealth.com/how-can-i-troubleshoot-my-2fa-access-to-welld)
- [How do I sign in to mywelld.com or Reset Password?](https://support.welldhealth.com/sign-in-to-mywelld.com-forgot-password)
- [Where are the help topics?](https://support.welldhealth.com/where-are-the-help-topics)

## Welld Basics

- [Welld Terms and Definitions](https://support.welldhealth.com/welld-terms-and-definitions)
- [Create your Welld accounts](https://support.welldhealth.com/how-to-create-accounts-for-a-new-staff-member)
- [How to onboard new staff members to Welld](https://support.welldhealth.com/how-to-onboard-new-staff-members-to-welld)

- [Getting Started / The Basics](https://support.welldhealth.com/getting-started-the-basics#main-content)
  
  
  
  
  
    - [Getting into Welld](https://support.welldhealth.com/getting-started-the-basics#getting-into-welld)
    - [Welld Basics](https://support.welldhealth.com/getting-started-the-basics#welld-basics)
- [Programs and the Program Engine](https://support.welldhealth.com/programs-and-the-program-engine#main-content)
  
  
  
  
  
    - [Managing Staff](https://support.welldhealth.com/programs-and-the-program-engine#managing-staff)
- [MyWelld for Participants](https://support.welldhealth.com/mywelld-for-participants#main-content)
  
  
  
  
  
    - [Getting Started in MyWelld](https://support.welldhealth.com/mywelld-for-participants#getting-started-in-mywelld)
    - [MyWelld Enrollment page](https://support.welldhealth.com/mywelld-for-participants#mywelld-enrollment-page)
- [Check-in Reimbursement Programs (CHIRPs)](https://support.welldhealth.com/check-in-reimbursement-programs-chirps#main-content)
  
  
  
  
  
    - [CHIRPS 101](https://support.welldhealth.com/check-in-reimbursement-programs-chirps#chirps-101)
    - [CHIRPS Operations](https://support.welldhealth.com/check-in-reimbursement-programs-chirps#chirps-operations)
    - [CHIRPS Troubleshooting](https://support.welldhealth.com/check-in-reimbursement-programs-chirps#chirps-troubleshooting)
    - [CHIRPS Finance](https://support.welldhealth.com/check-in-reimbursement-programs-chirps#chirps-finance)

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