What Happened? Something is off and the logic on the backend isn’t able to continue to confidently tie the associated Membership ID to the participant in Welld. There is a Membership Sync Issue
By Clicking On the “Membership Sync Issue” row you are taken to a list of all the enrollments in that status. You will see that while there is information populated in all areas, the Membership System status is “Sync Failed”.
How to correct:
- Click on the SCANTAG ICON on the top right of the page
- Use the data provided (Name, DOB and Location) on this screen to search the member in your MMS. Once you have located the member in your MMS, click DISCONNECT MEMBERSHIP in Welld.
- A warning will pop-up and select CONTINUE.
- The screen will automatically return to the member’s profile in Welld and at the top click “Membership info”
- Click “Connect Membership”, choose your location and search by the correct scan tag ID or membership ID from your MMS.
- After confirming who you want to connect, click “Connect Membership” and the member will be synced correctly.